Customer Service 8 min read
Why you should provide VIP customer support
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Customer Service 8 min read
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
News & Updates 5 min read
Summer months can often slow down production as we trade in our desks for a sandy beach, but not at…
News & Updates 4 min read
It’s been a productive few months for us at Intercom. With the launch of our new Acquire package you can talk to…
Customer Service 9 min read
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service 5 min read
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Engagement 8 min read
The way technology is sold to businesses has changed fundamentally in the last decade and as a result so has…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
Customer Service 1 min read
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…