Customer Service 6 min read
Real customer delight isn’t over the top
When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a…
Customer Service 6 min read
When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a…
Customer Service 5 min read
Many online businesses have done little to improve our most frustrating real life customer support experiences. Too often, they rely…
Customer Service 3 min read
Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties…
Customer Service 6 min read
There are hundreds of customer service metrics your support team can track for your conversational customer support. But you will…
Customer Service 5 min read
Sales and support teams usually aren’t seen as having much in common. In fact, at most companies a certain amount…
Customer Service 3 min read
Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…
Customer Service 8 min read
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…
Customer Service 3 min read
There’s no escaping the fact that supporting your customers costs money, but how much money can you afford to spend…
Product & Design 33 min listen
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…