FAQs

Customer self-service is an offering that gives customers the ability to solve problems on their own – without having to talk to a customer service professional.

SMS customer service is any support your business provides customers via SMS text messaging.

Companies use business SMS to have two-way conversations with their customers. A business SMS platform streamlines and centralizes these communications.

Marketing automation is the use of software and technology to manage marketing processes and campaigns automatically across multiple channels.

Customer self-service is an offering that gives customers the ability to solve problems on their own – without having to talk to a customer service professional.