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What is call deflection?
Call deflection is a technique used to redirect a portion of your incoming customer service calls to digital support channels.
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Call deflection is a technique used to redirect a portion of your incoming customer service calls to digital support channels.
Growth 5 min read
A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data.
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A sales-qualified lead (SQL) is a vetted prospect (or qualified sales lead) who has indicated through a series of actions that they have a high probability of converting.
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A push notification is a short communication sent directly to users as a pop-up message. They can appear on mobile devices and on computer browsers.
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Tiered support is a customer service system that is organized by different distinct levels (or tiers) to ensure support issues are handled strategically and efficiently.
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Customer cohort analysis is the act of looking at a group of people based on their shared characteristics to better analyze their behaviors over a specific period of time.
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Customer relationship management (CRM) refers to technology that helps companies build authentic, meaningful relationships with customers and prospective customers.
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First contact resolution (FCR) is an important metric that tracks how often your customers’ queries are resolved after their first interaction with support.
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Customer onboarding welcomes customers to your product or service, helps them get acquainted with your features, and sets them up for long-term success.