Customer Service 8 min read
Day Zero: A new way to define customer success
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
Customer Service 8 min read
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
News & Updates 23 min listen
Elizabeth became a Partner at 500 Startups in the spring of 2015, but her connection to the early-stage venture fund…
Engineering 10 min watch
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…
Product & Design 22 min listen
At the Toronto stop on our Inside Intercom World Tour, I invited leaders from three of our favorite area startups…
Product & Design 13 min watch
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Customer Engagement 34 min listen
As VP of Growth at HubSpot, Brian oversees the growth teams for new products such as Sidekick and HubSpot CRM. You may…
Sales 5 min read
The traditional SaaS sales team structure is built on outbound sales — an approach that requires salespeople to pursue leads…
Sales 7 min read
Consumer products have always put the user experience above all else and now the same is happening in B2B software….
Product & Design 5 min read
What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…