News & Updates 4 min read
What we shipped: 2015 year in review
2015 was a heck of a year for us. We raised a Series C, doubled the team, and moved into…
Talk to your customers where it is most effective: in your app. Intercom helps you communicate frequently, easily, and in-context with every single user
News & Updates 4 min read
2015 was a heck of a year for us. We raised a Series C, doubled the team, and moved into…
News & Updates 5 min read
Summer months can often slow down production as we trade in our desks for a sandy beach, but not at…
News & Updates 4 min read
It’s been a productive few months for us at Intercom. With the launch of our new Acquire package you can talk to…
News & Updates 3 min read
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
Product & Design 4 min read
Customer feedback is a powerful source of ideas for new features but tapping into it can be hard. Shopseen is…
News & Updates 4 min read
We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…
Customer Engagement 3 min read
A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…
Customer Service 32 min watch
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…