Customer Service 5 min read
7 things I wish every search box did
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Customer Service 1 min read
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…
Customer Service 5 min read
Much has already been said about the importance of getting users, and about converting and retaining them. However, most of…
Customer Service 3 min read
The most effective messages we see in Intercom either educate or persuade customers. Let’s talk about why they work. If…
Customer Service 32 min watch
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
Customer Service 3 min read
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…
Customer Service 2 min read
Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about…
Customer Service 2 min read
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Customer Service 2 min read
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…