News & Updates 1 min read
Our first audiobook: Intercom on Product Management
“At Intercom, we believe building a great product should be the first focus of every startup.” This was the opening…
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News & Updates 1 min read
“At Intercom, we believe building a great product should be the first focus of every startup.” This was the opening…
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
News & Updates 45 min watch
Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.
News & Updates 70 min watch
Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.
Engineering 6 min read
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
News & Updates 31 min listen
Bridget, who in a previous life could be found busking in London’s Covent Garden and in tube stations, is the…
News & Updates 1 min read
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given…
News & Updates 4 min read
We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…
News & Updates 8 min read
I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO