Customer Engagement 45 min listen
One-stop S.H.O.P.
In case you missed our dedicated four-part series on retail, we’ve collated it here for you to enjoy in one place. Your one stop S.H.O.P.
Customer Engagement 45 min listen
In case you missed our dedicated four-part series on retail, we’ve collated it here for you to enjoy in one place. Your one stop S.H.O.P.
Customer Engagement 36 min listen
Our second Built For You panel talk through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.
Engineering 1 min watch
Defining processes to enhance team performance and alignment is critical as companies grow. Here’s how we sustainably scale our engineering processes to streamline workflows and increase efficiency.
Customer Engagement 50 min listen
In our final instalment of S.H.O.P., we’re looking at how this year’s holiday shopping could impact retail for years to come.
Customer Engagement 45 min listen
In the third installment of our four-part series S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.
Customer Engagement 47 min listen
In the second of our four-part series S.H.O.P., we examine the social changes that are redefining the retail sector and explore what our new consumption habits say about the wider world.
Customer Engagement 45 min listen
In the first of our four-part series S.H.O.P., we’re exploring the past, present, and future of the physical store in an increasingly digital world.
Customer Engagement 58 min listen
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.
Customer Service 35 min listen
Nate Brown shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.