Customer Service 35 min listen
CoSupport’s Sarah Hatter on customer support
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
Customer Service 35 min listen
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
News & Updates 31 min listen
Before joining Redpoint, Tomasz was a product manager at Google’s AdSense for Social Networks and AdSense International. He’s widely known for his…
Product & Design 27 min listen
Today he leads a team of 70-plus data scientists, analysts, and engineers, who are challenged with empowering more than 2,000…
Product & Design 37 min listen
Recently he’s been writing about a new trend at the intersection of brands, bots, apps and AI, where messaging is…
Product & Design 35 min listen
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design 38 min listen
A former VP at Razorfish, Karen works as an independent consultant, helping companies such as The New York Times, Disney and…
Customer Engagement 10 min watch
What job are customers hiring your product for? At Intercom the answer to this question informs our entire go-to-market strategy,…
Product & Design 13 min watch
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 44 min listen
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…