Customer Service 6 min read
Give your customers best practices, not just FAQs
Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.
Customer Service 6 min read
Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.
Customer Engagement 6 min read
What do we mean when we say “conversational”? Conversations are changing as technology evolves – here’s why it matters for your business.
Customer Service 7 min read
The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.
Customer Service 9 min read
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.
Customer Service 6 min read
Support leaders are often asked to make tough tradeoffs between customer experience and efficiency. But if you want support to positively impact revenue, you need to invest in both.
Customer Engagement 8 min read
Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.
Customer Service 11 min read
Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.
Customer Service 6 min read
Today’s customers won’t settle for a “good enough” support experience. That’s why we’re investing in a more personal and more efficient approach – with conversational support.