Customer Service 9 min read
What is customer service and why is it important?
Find out what customer service means and why it’s so important and impactful when it comes to driving value within organizations.
Customer Service 9 min read
Find out what customer service means and why it’s so important and impactful when it comes to driving value within organizations.
Customer Service 34 min watch
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.
Customer Service 12 min read
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Customer Service 5 min read
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
Customer Service 25 min listen
Retail in the 21st century has been utterly transformed by the rise of e-commerce and the arrival of smartphones. Listen to retail expert and author Joel Bines describe how the consumer has adapted to these changes.
AI & Automation 13 min read
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Customer Service 4 min read
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
Customer Service 10 min read
Our vision for the future of customer support is shaped by four core beliefs, which lead to happier customers, reduced churn, and long-term loyalty.
Customer Service 36 min listen
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.