Growth 2 min read
What is a net promoter score (NPS)?
How do your customers feel about you? Learn about net promoter score and how you can use it to measure customer service effectiveness and predict behaviors.
Growth 2 min read
How do your customers feel about you? Learn about net promoter score and how you can use it to measure customer service effectiveness and predict behaviors.
Growth 2 min read
Interactive Voice Response (IVR) deflection is the technique of using IVR tools to reroute customers to different channels, allowing for a multichannel experience based on customer preferences.
Customer Service 9 min read
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.