Product & Design 8 min watch
Product strategy in 7 minutes
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…
Product & Design 8 min watch
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…
Product & Design 6 min read
A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well…
Product & Design 9 min read
There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces…
Product & Design 4 min read
Cards are fast becoming the best design pattern for mobile devices. We are currently witnessing a re-architecture of the web,…
Product & Design 4 min read
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
Customer Service 3 min read
When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…
News & Updates 2 min read
Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…
Product & Design 7 min read
The last significant innovation in email came 8 years ago with Gmail which introduced conversation threading, gigabyte storage, speed, powerful…
Product & Design 2 min read
Designing software based on a checklist of screens can blind designers to the overall customer experience. To understand any individual…