Product & Design 5 min read
How product design is similar to telling a joke
Designing and shipping a good product is just as hard as telling a knockout joke, and telling a knockout joke…
Product & Design 5 min read
Designing and shipping a good product is just as hard as telling a knockout joke, and telling a knockout joke…
Product & Design 12 min read
What broader product lessons we can learn from the inception, launch and evolution of Google+?
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Product & Design 2 min read
Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…
Product & Design 3 min watch
Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…
Product & Design 4 min read
Launching a successful feature demands the same skills as launching a successful product. The difference is that you also have…
Product & Design 31 min watch
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 7 min read
Personas and User Stories made sense when customers and product teams were far from each other. That’s no longer the…