Engineering 10 min read
The continuous flow of weekly planning
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…
Engineering 10 min read
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…
Product & Design 3 min read
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
News & Updates 2 min read
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
Engineering 7 min read
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
Product & Design 4 min read
Our minds are always busy. We’re reading emails, collaborating in meetings, writing code, sketching ideas, talking to our customers or…
Engineering 9 min read
An internship represents your first steps from the world of college to the world of work, but we often don’t…
Product & Design 5 min read
There was a stage a few years ago when our Intercom product featured roughly 50 shades of blue. Some of…
Engineering 6 min read
How do you find the space to take on high-risk, high-reward projects, especially when it involves a system the whole…
News & Updates 37 min listen
Before kicking off our own goals and resolutions in earnest, I sat down with VP of Product Paul Adams and…