Product & Design 7 min read
How to make cross-functional design teams work
Designers are increasingly being embedded in cross-functional teams with engineers and product managers. But how can you make it work effectively?
Product & Design 7 min read
Designers are increasingly being embedded in cross-functional teams with engineers and product managers. But how can you make it work effectively?
Product & Design 4 min read
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about…
News & Updates 7 min read
At a fast paced, early stage startup, it’s easy to remain cold while shuffling candidates through your recruiting process. Most…
Engineering 6 min read
In the not too distant past, a career in engineering was relatively straightforward. You studied one or more particular languages,…
News & Updates 7 min read
Every company needs to hire people, but startups often need to hire faster and in more bulk than any other…
News & Updates 7 min read
Recruiting at a startup is a high stakes game. Attract and hire bright, ambitious people who are excited by your…
Customer Service 8 min read
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…
Engineering 8 min read
The transition from engineer to engineering manager can be a tough one. But become a manager of engineering managers and…
Engineering 30 min listen
Darragh joined Intercom in early 2012 as a product engineer and our second outside hire. Fast forward to today, and he’s…