Engineering 5 min read
Take pride in your work and the process will follow
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
Engineering 5 min read
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Customer Service 5 min read
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support
AI & Automation 32 min listen
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.
Product & Design 3 min read
We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work best without…
Engineering 2 min read
In some of my previous workplaces, it was quite common among engineers to hear that the company was growing too…
News & Updates 4 min read
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 5 min read
“Simple Design” when building products is probably the most common leitmotif in tech companies. Yet we often only see one…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…