Customer Service 6 min read
Successful teams are built on smart onboarding
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Customer Service 6 min read
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Engineering 10 min read
How do we know someone will have a positive impact after we hire them? We don’t, but we try hard to figure it out in advance.
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
Engineering 10 min read
One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought….
News & Updates 6 min read
I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors…
Product & Design 6 min read
A beautiful product that solves a problem no one has will fail. An ugly product that solves a real problem well…
News & Updates 1 min read
We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined…
News & Updates 2 min read
Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…
Sales 4 min read
Spending money is very easy. Spending money effectively is very hard. There are lots of dodgy people & service providers…