Customer Engagement 26 min listen
Joe Haslam on transitioning from startup to scale-up
To learn more about when and how to grow, I hosted Joe Haslam on our podcast. Joe’s the Executive Director…
Customer Engagement 26 min listen
To learn more about when and how to grow, I hosted Joe Haslam on our podcast. Joe’s the Executive Director…
Customer Service 4 min read
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….
Product & Design 26 min listen
But what separates those who become foundational leaders for years to come from those who fail to find their footing?…
Customer Service 8 min read
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…
Product & Design 32 min listen
Most folks know Jared through User Interface Engineering (UIE), the leading research, training and consulting firm specializing in product usability. Having…
News & Updates 5 min read
The first week in a new company can be daunting for an engineer as you leave the comfort zone of…
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
Engineering 10 min read
One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought….
Customer Engagement 5 min read
Are you happy at work? Are the people you work with happy? Should you even care as long as the…