Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Product & Design 9 min read
The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice. Have you…
Product & Design 5 min read
Voice is either a genius technology whose time has finally come, or the most overhyped waste of time we’ve seen…
Product & Design 5 min read
Conversational UI has begun to emerge and will eventually cannibalize many app experiences. As this transition progresses, conversational noise and…
Product & Design 7 min read
It’s often said design is a dialogue between designer and user. We talk to users about what they want and…
News & Updates 3 min read
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…
Product & Design 7 min read
Countless pixels were spilled during The Great UI Flattening of 2013–2014. It was a time of great change in the…
Product & Design 8 min read
No one was saying that apps are dying. A few weeks ago we published an article entitled “The End of…
Product & Design 2 min read
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…