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Product & Design 25 min read

The end of navel gazing

Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.

VP of Product, Intercom

Paul Adams

Product & Design 1 min read

Empathy – understanding another person’s condition – is a foundation of research in product development teams. But ironically, in communicating…

VP of Product, Intercom

Paul Adams