Today we’re introducing Resolution Bot – the next generation of our intelligent support chatbot. With Resolution Bot, you can deliver immediate resolutions to your customers and immediate value to your support team.
Product & Design 46 min listen
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
Support 10 min read
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
News & Updates 3 min read
Having the right tools to support customers is vital if your customer base is growing at a fast clip. Learn how Hostinger found success with Intercom.
Product & Design 28 min listen
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
Product & Design 32 min listen
Author and product leader Buster Benson joins Intercom’s Director of Product Management to discuss his recent book “Why Are We Yelling: The Art of Productive Disagreement”. He shares his insights for teams looking to practically apply this in the workplace.
Engineering 27 min watch
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
Marketing 6 min read
How often do you get an email from some company you once used with the immortal words “We Miss You”? But that message feels insincere, because it paints a commercial relationship as a personal one. Here are 3 better approaches to user retention.
Sales 6 min read
For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how we built a lightweight tool for our Customer Success team.
Growth 32 min listen
In our final episode of this season of Scale, we hear what automation means for the future of work and in particular for the marketing world. We discuss why it’s the key to allowing your team focus on strategy, creativity, and execution.