Ceci joined Slack in 2015 to found the platform marketing team there. She shares her strategies for driving customer adoption of your apps and managing developer partnerships at scale.
Support 6 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
Engineering 7 min read
Take-home tests are typical for engineer interviews to help us assess technical abilities. Here are some tips on submitting a strong take-home test.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
News & Updates 1 min watch
Today, we’re announcing our reimagined Inbox, which you can customize with apps to work exactly the way you want to.
Product & Design 26 min listen
As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…
News & Updates 1 min read
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
Product & Design 7 min read
Great onboarding isn’t just about showing users where features are – instead, it must create a positive first impression that sets the tone for a fruitful, long-lasting relationship with your users.
Product & Design 24 min listen
In the second episode of this new product-focused series, we discuss how to harness the power of feedback to shape your product roadmap.
Product & Design 8 min read
Your welcome page is a customer’s first impression of using your software. Nailing it correctly can be tricky, but pairing it with great user onboarding can make customers feel comfortable in no time.