The reality is that churn is a natural part of business, and it’s important to get priceless feedback from customers as they leave. Here are some ways to design a good experience for departing customers.
Growth 4 min read
A welcoming office is sparked by a sense of wanting to belong, a feeling that must be nurtured. See how Inter-Diversity and Inter-Women champion inclusive spaces for all of us.
Sales 20 min listen
Atlassian grew into a $20 billion dollar company without a formal sales team. So how did they do it? We sat down with Jay Simons, President of Atlassian, to get an inside look at their unique high-velocity, low touch sales model and whether it’s right (or wrong) for your business.
Marketing 13 min read
Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive.
Sales 1 min read
Getting your team up and running with live chat for your team doesn’t mean you need to hire a ton more reps to keep up, or spend heavily to staff it 24/7. Read our new guide to learn how to make live chat the most efficient and scalable communication channel for your business.
Marketing 20 min listen
Customer centric marketing: what is it and what does it even mean to be customer-centric in 2019? We sat down with Leela Srinivasan, CMO at SurveyMonkey, to find out how to build a customer centric business in the 21st century.
Product & Design 6 min read
The right presentation can transform something that sits on your colleague’s desk collecting dust into insights your team can really engage with. Here’s how to use storytelling to make those insights stand out.
Sales 8 min read
As your business grows and you acquire more customers, your sales motion will need to change. Here’s what we learned starting a new sales team dedicated to scaled account management.
Support 5 min read
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.
Growth 5 min read
After your first wave of growth, it’s easy to stagnate and not know what to do next. But don’t stunt your future growth. Invest in your customers and in your product so you can appeal to more people.