Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Sales 4 min read
Intercom’s most promising sales professionals share the lessons they learned while successfully transitioning from SDR to closing roles.
Product & Design 7 min read
When you’re deep in all the different layers of building products, it can be easy to forget about the importance of also nailing the thing designers are experts at – interaction design.
Product & Design 29 min listen
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
News & Updates 1 min read
When a business is growing quickly, you need to constantly be on the lookout for new ways to drive revenue – new tactics, new channels, new motions. ‘Intercom on Sales’ details how we’ve done it, and how you can too.
Product & Design 13 min read
Customer feedback is key for understanding customer needs and shaping product roadmaps, but how do you go about gathering and analyzing it? This in-depth guide explains everything you need to know.
Sales 29 min listen
It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. In this week’s episode we bring you some of the best insights shared by our guests about scaling sales.
Sales 8 min read
Coaching your sales reps isn’t as simple as offering a few words of solid advice. The best coaching uses data to identify opportunities for improvement.
Product & Design 28 min listen
Intercom’s content design manager discusses the increasing prominence of this nascent field in the larger design industry, and the variety of influences that have shaped his thinking.
Product & Design 30 min listen
Jeff Gothelf explains strategies that leaders at growing companies – especially designers – can use to maintain the pace and agility of a startup.