With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
Support 9 min read
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Support 13 min read
A well-maintained knowledge base helps your customers find success. Here are 10 practical and easy ways to keep your help center always up to date.
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
Support 30 min listen
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
News & Updates 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Marketing 5 min read
Every start-up from every incubator claims to be disruptive nowadays, but the claim always falls apart under any close examination….
Engineering 8 min read
Check out how we improved load speed for our Messenger application by leveraging webpack bundler features to optimize its bundler file size.
Product & Design 11 min read
It’s an exciting time for product design, with a new breed of product-focused companies pushing boundaries and targeting customers higher up the market. Think of it as disruption from above.
Product & Design 22 min watch
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.