The Intercom Blog

Published Jun 18, 2026 6 min

Conversation design: How to make your AI Agent communicate like your team

If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that fixes that.

Fred Walton

Published Jun 15, 2026 2 min

Salesforce signs definitive agreement to acquire Fin

Published Jun 11, 2026 7 min

How to make the case for giving your AI Agent system access

Published Jun 9, 2026 2 min

Extending Fin as the most open Agent platform

Published Jun 4, 2026 3 min

Playing a different game

Published May 27, 2026 20 min

The ultimate guide to knowledge management for your Service Agent

Published May 25, 2026 5 min

Speed-to-lead is a solved problem

Published May 22, 2026 6 min

What really matters when evaluating AI Agents for customer service?

Published May 20, 2026 8 min

How we develop pricing and packaging at Fin

Published May 19, 2026 13 min

Ready for your busiest day: How we scale