News & Updates 8 min read
Building a feature no one asked for
We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 8 min read
We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…
News & Updates 3 min read
If software is eating the world, then platforms are the cutlery. The Platform team at Intercom is dedicated to ensuring…
News & Updates 4 min read
Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile…
News & Updates 4 min read
Some 4-6 million years ago, the human and chimpanzee lineages began to split. Between then and the early 90s, the…
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
News & Updates 6 min read
Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But…
News & Updates 4 min read
It’s been a productive few months for us at Intercom. With the launch of our new Acquire package you can talk to…
News & Updates 3 min read
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…
News & Updates 7 min read
Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…