Customer Engagement 30 min listen
Brands need to move from being transactional to being a trusted partner. G2.com CMO Ryan Bonnici shares how he’s driving this change at the place that’s known as being the Yelp of business software.
Product & Design 30 min listen
How do you put a box around a product that defies categorization? How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools?
News & Updates 1 min watch
With the Intercom app for the Microsoft Outlook calendar, you can schedule sales meetings automatically – reducing friction in your funnel, limiting chances for drop off and accelerating your sales cycle.
Customer Engagement 36 min listen
In a crowded marketplace, defining your ideal customer and positioning your product is not a one-and-done deal. And the work involved to get teams aligned on who you’re selling to and how you’re selling is not to be taken for granted.
News & Updates 1 min watch
Introducing our new product tours playlist, bringing our automation and bot-related video content together in one place so when you’re ready to get started with automation at Intercom, you can easily find the right bot for your business needs with Operator.
Engineering 9 min watch
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Customer Engagement 28 min listen
Becoming a platform doesn’t happen overnight. Nobody knows this better than who Mike Kreaden who has spent close to 20 years building the Salesforce ecosystem. He discusses knowing when it’s the right time to become a platform, and why a true platform is one that focuses on developer success.
Product & Design 28 min watch
I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Product & Design 30 min listen
I hosted a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what’s on the horizon for bots, messengers and apps in 2019.
