Customer Service 6 min read
Successful teams are built on smart onboarding
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Customer Service 6 min read
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Product & Design 5 min read
What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one…
Sales 4 min read
The typical salesperson is more focused on prospecting new clients than driving value for existing customers. By passing off clients…
News & Updates 5 min read
The first week in a new company can be daunting for an engineer as you leave the comfort zone of…
Engineering 10 min read
How do we know someone will have a positive impact after we hire them? We don’t, but we try hard to figure it out in advance.
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
Product & Design 12 min watch
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
Customer Engagement 5 min read
Are you happy at work? Are the people you work with happy? Should you even care as long as the…
News & Updates 3 min read
Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last…