Engineering 19 min read
Tracy Chou on startup engineering, inclusion and the liberal arts
What is it that we as technologists are building and how can we make the community building it more inclusive?…
Engineering 19 min read
What is it that we as technologists are building and how can we make the community building it more inclusive?…
Product & Design 4 min read
Product teams are made up of a mess of human emotions and motivations, but well-functioning teams can reduce that tension…
Engineering 6 min read
In the not too distant past, a career in engineering was relatively straightforward. You studied one or more particular languages,…
Engineering 11 min read
The top indicator of a successful team isn’t tenure, seniority or salary levels. It’s psychological safety. Here’s how to build it into your organization.
Customer Service 4 min read
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….
Engineering 35 min listen
One of the most challenging, yet rewarding, changes an engineer can make is the transition from maker to manager.
News & Updates 5 min read
When a startup is 10 people working together in a room information flows easily and seamlessly. If you have a…
Product & Design 26 min listen
Ultimately, it’s defined by what those on the outside say or how they feel – and that’s a result of…
Customer Service 8 min read
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…