Product & Design 6 min read
Product analytics: 4 ways to deliver better insights for higher quality decisions
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Product & Design 6 min read
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Product & Design 3 min read
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Customer Service 5 min read
For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…
Customer Service 33 min listen
As a Support Pro at Basecamp, Chase Clemons has learned a few things about improving the customer experience, and he’s eager to share them.
Product & Design 4 min read
When phones become more important than people, your productivity suffers. It’s your usual busy day. You’re sitting in a meeting,…
Engineering 30 min listen
Darragh joined Intercom in early 2012 as a product engineer and our second outside hire. Fast forward to today, and he’s…
Product & Design 2 min read
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
Customer Service 2 min read
Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…
Product & Design 34 min listen
Jason is the co-founder and CEO at Basecamp, a suite of collaboration tools that helps teams work better together, wherever…