Engineering 5 min read
Is it time to update your engineering processes?
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering 5 min read
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Product & Design 57 min watch
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Engineering 6 min read
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
News & Updates 2 min read
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
Product & Design 2 min read
One of the most expensive parts of running a startup isn’t the new feature you shipped that nobody used or…
Product & Design 29 min listen
It’s lessons like these that put Melody Koh on our radar. Melody recently became a venture partner at NextView Ventures,…
Product & Design 1 min listen
What unique opinions does your product have about the world? What do you believe about your problem space that no…
Customer Engagement 28 min listen
To address that problem, Wade Foster and his collaborators Bryan Helmig and Mike Knoop co-founded Zapier, a service that allows…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…