Engineering 10 min watch
Do what matters, not what’s shiny and new
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
Engineering 10 min watch
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
Product & Design 10 min watch
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…
Engineering 10 min watch
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
Product & Design 1 min watch
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…
Product & Design 1 min watch
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
Product & Design 26 min watch
When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…
Product & Design 12 min watch
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
Engineering 14 min watch
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
Product & Design 3 min watch
Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…