Customer Engagement 25 min listen
Product marketing is about getting people to understand not just what you’re building, but why they should care about what you’re building. I spoke about this topic at Intercom’s 2017 World Tour.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!
Customer Engagement 23 min listen
Meagen Eisenberg, CMO at MongoDB, discusses the most important hires every marketing team needs, what B2B marketers can learn from the consumer world, and the must have marketing technologies for your business.
Product & Design 18 min watch
We spend a lot of time talking about how companies can get to the point where their product resonates in the market. At WebSummit 2018, I made the case that this is not the only thing that matters.
Customer Service 16 min listen
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
Sales 28 min listen
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.
Customer Engagement 1 min watch
Our new Google Analytics app enables you to measure the impact of the Intercom Messenger on your website conversion rates. See how it works.
Customer Engagement 43 min listen
Many teams think product growth will come once they find product market fit. But product market fit wouldn’t protect you from encroaching competition or guarantee a flood of new customers.
Customer Engagement 38 min listen
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe.
