Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more
SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you in June.
SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you in June.
News & Updates 4 min read
We’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster.
AI & Automation 9 min read
With the right setup, a marketing chatbot can power your strategy so you never miss a lead.
News & Updates 8 min read
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
Customer Service 7 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
News & Updates 1 min read
Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!
Customer Engagement 6 min read
Our customers are already seeing value from implementing Custom Bots on their website by personally engaging new visitors with video, automatically qualifying leads and nurturing new trial users to paid plans.
AI & Automation 4 min read
Custom Bots, our new generation of highly customizable chatbots, are completely reshaping the sales process for both customers and sales teams. Find out why these bots represent a new baseline of productivity.
News & Updates 5 min read
Volume and capacity are always top of mind for sales, support and marketing teams. At Intercom, we’re helping all three teams do more with their time to increase their performance.