Customer Engagement 2 min read
Retention is a lesson in proactivity
If you are waiting for someone to stop logging in, unsubscribe or cancel, you’re too late. Don’t wait until customers stop using your product before doing something about it.
Customer Engagement 2 min read
If you are waiting for someone to stop logging in, unsubscribe or cancel, you’re too late. Don’t wait until customers stop using your product before doing something about it.
Sales 5 min read
Sales is a client facing role, meaning you are communicating with customers and potential customers on a daily basis. Over…
Product & Design 57 min watch
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Customer Engagement 3 min read
We’ve written a lot about how to send the right message at the right time. And while timing is important,…
Sales 8 min read
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
News & Updates 4 min read
Today, we’re introducing a new two-way Slack integration that allows you to respond to leads super fast from the app…
News & Updates 1 min read
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Product & Design 5 min read
At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of…