Product & Design 9 min read
Maximizing user research across a product’s lifecycle
At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining the required…
Our latest thinking on building and designing great products
Product & Design 9 min read
At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining the required…
Product & Design 5 min read
Bad product decisions come with the label “just this once, just for that customer.” Building one-off workarounds or features for…
Product & Design 6 min read
An inherent challenge for all early stage startups is deciding whether to focus on growth or product/market fit. It’s a…
Product & Design 26 min listen
As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…
Product & Design 26 min listen
But what separates those who become foundational leaders for years to come from those who fail to find their footing?…
Product & Design 4 min read
When we started work on our latest book, Intercom on Starting Up, we wanted to provide readers with a truly…
Product & Design 10 min read
Shipping product is quick and easy when you’re in a small startup, but what happens when you have a massive…
Product & Design 5 min read
I’m not a yes-man by any stretch. But I will happily admit to being a why-man. For any given declarative…
Product & Design 33 min listen
So how do you better help new users understand what actions to take with your product? In many ways, interface…