Sales 11 min read
23 SaaS metrics for fundraising + optimization
Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of…
Sales 11 min read
Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of…
Sales 7 min read
Consumer products have always put the user experience above all else and now the same is happening in B2B software….
Product & Design 10 min read
There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…
Product & Design 5 min read
What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…
Product & Design 1 min watch
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…
News & Updates 6 min read
I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought…
Product & Design 5 min read
It rarely makes sense to take product feedback from all users and it never makes sense to get it all…
Product & Design 1 min watch
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
Product & Design 4 min read
What do all technology flops have in common? They failed to do a job for their customers. If you are…