News & Updates

Introducing Answer Bot (now called Resolution Bot), an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.

Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership.

Messaging has fundamentally changed how businesses and customers communicate and now we believe we’re on the cusp of another change. On October 11th, we’ll share our vision for the next chapter in business growth.

Volume and capacity are always top of mind for sales, support and marketing teams. At Intercom, we’re helping all three teams do more with their time to increase their performance.

Video is one of the best ways to capture someone’s attention, and when paired with our Custom Bots and apps, you can turn that attention into action, automatically. Video Bots help businesses leverage video to create personal and engaging experiences that drive action.