Customer Service 2 min read
Our AI chatbot Fin now supports your customers in 45 languages
Unlock global customer support with Intercom’s AI chatbot, Fin, now offering multilingual capabilities in 45 languages.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 2 min read
Unlock global customer support with Intercom’s AI chatbot, Fin, now offering multilingual capabilities in 45 languages.
Customer Service 16 min read
At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?
Product & Design 27 min watch
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Customer Service 2 min read
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about the most valuable thing that working in customer service has taught them, how they’d explain their job to an alien, and more.
Engineering 6 min read
Intercom has a unique engineering and product culture – discover the main lessons around product and technology learned by one of our engineering directors during his time here.
Customer Service 27 min watch
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
News & Updates 4 min read
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
Product & Design 55 min watch
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.