The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 5, 2026 7 min

Transformation in action: Why AI deployment depth makes the difference

Published Jan 28, 2026 5 min

The AI deployment gap is widening, don’t get left behind

Published Jan 26, 2026 10 min

The safety of speed: How we ship code 180 times per day

Published Jan 5, 2026 10 min

New research: Customer service team evolution

Published Dec 16, 2025 8 min

2026 customer service planning series: Vol. 05

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

AIUC-1 certification x Fin

Published Dec 8, 2025 10 min

Setting the standard for support: What Spain’s new customer service law signals

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 6 min

More context, more confidence: The new CX Score explained