Customer Service 15 min listen
The great differentiator: How fintech companies are prioritizing great customer service
In the fast-paced world of fintech, could customer service set companies apart from the pack?
Strategies for providing next-generation service for today’s customers
Customer Service 15 min listen
In the fast-paced world of fintech, could customer service set companies apart from the pack?
Customer Service 6 min read
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
Customer Service 3 min read
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Libor Bitala, Head of Support at ROI Hunter, about his best customer service experience, what he wishes people knew about working in customer service, and more.
Customer Service 27 min watch
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?
Customer Service 3 min read
The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.
AI & Automation 2 min read
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.