Customer Service 12 min watch
Who are you building for?
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
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Customer Service 12 min watch
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Sales 9 min read
In a relay race, the most exciting moments often come not at the finish line, but when the baton gets…
Product & Design 1 min read
Most analytics tools and applications focus on two things: tracking data that is easy to measure, and showing visualisations that…
Product & Design 5 min read
There was a stage a few years ago when our Intercom product featured roughly 50 shades of blue. Some of…
Customer Engagement 4 min read
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great…
Customer Service 20 min watch
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
Product & Design 5 min read
Writing a problem statement can be deceptively hard, requiring a deep understanding of customers and abstract concepts. Here are seven techniques to un-stick yourself as you draft a problem statement.
Customer Engagement 3 min read
Sometimes your customers really want to use your feature or product, but they also want something else that simply isn’t…