Customer Engagement 3 min read
How to trigger behavior-driven user messaging
A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…
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Customer Engagement 3 min read
A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…
Sales 31 min listen
To build a great business, your customers must feel the pain of the problem your product is trying to solve. That means selling only to prospects you truly believe you can help.
Customer Engagement 1 min listen
You wouldn’t build a product that reaches users through just one interface or in only one context, so why limit…
Product & Design 5 min read
Intercom is a proudly product-first company, which has led to a culture that thinks deeply about design. This selection of posts reflecting on the design process illustrates the ways in which we consider and practice product design.
Customer Engagement 4 min read
We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never…