Customer Service 5 min read
Seven properties of effective messages
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
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Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Engagement 45 min listen
In the first of our four-part series S.H.O.P., we’re exploring the past, present, and future of the physical store in an increasingly digital world.
Customer Engagement 12 min read
Industry leaders share key components of and advice for building a strong business resilience strategy that bolsters businesses faced with challenges and sets them up for growth longterm.
AI & Automation 3 min read
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.
News & Updates 5 min read
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
Customer Engagement 6 min read
Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and opens…
Product & Design 11 min read
How important is text in your mobile app interface? We studied the first screen of 25 popular iOS apps across several use cases to determine how much text they use.
Product & Design 29 min listen
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Product & Design 30 min listen
When I joined Intercom, we were tiny: about 50 people. We’ve grown to over 600. Over that period, we’ve made many, many mistakes – some big and some small.