Product & Design 34 min listen
Index Ventures’ Ilya Fushman on growing products into platforms
Today, as a General Partner at Index Ventures, the former Head of Product at Dropbox is helping a new generation…
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 34 min listen
Today, as a General Partner at Index Ventures, the former Head of Product at Dropbox is helping a new generation…
Product & Design 7 min read
Time management is a constant struggle for any product manager. The biggest challenge is balancing two very different modes of…
Product & Design 3 min read
We often get questions from readers about business, startups, product management, customer support and more. And one question that our…
Product & Design 24 min listen
At the Seattle stop on our Inside Intercom World Tour, I invited founders from three of our favorite local startups…
Product & Design 4 min read
Let’s face it, no one likes to be interrupted. But whether it’s on our phones, on websites, or even inside…
Product & Design 7 min read
The first wave of the internet was deeply impersonal. It enabled immediacy, scale, and access. But anonymity ruled – it…
Product & Design 6 min read
The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…
Product & Design 34 min listen
If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…
Product & Design 1 min watch
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…