Product & Design 2 min read
When big meetings are better
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
Product & Design 11 min watch
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…
Sales 2 min read
Last week, we asked our readers to send in their questions about business, startups, product management and more. We got…
Product & Design 37 min listen
Hunter Walk knows what it takes to scale a world-renowned product. During his tenure as Director of Product Management at YouTube, he increased traffic by 40x while growing his product team from three to more than 30. Today Hunter is instilling the lessons learned with promising young founders through his seed-stage venture capital firm, Homebrew.
Customer Service 6 min read
As your business grows and scales, it’s easy to lose touch with the problems your customers are experiencing, even the…
Product & Design 5 min read
It’s easy to assume that solving a real problem with a good product magically creates a successful software business. Sadly that’s never guaranteed.
Product & Design 3 min read
Every time a company updates their logo the verdict from the design community is swift and vicious. As soon as…
Product & Design 5 min read
Our product teams pride themselves on working in small, autonomous units. Each team has their own roadmap, their own weekly…
Product & Design 32 min listen
Erika is the co-founder of Mule Design, where she directs research, strategy, and information design. She’s has more than 20…