The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 13, 2016 1 min

New book: Intercom on Onboarding

Published Sep 12, 2016 15 min

What SaaS companies can learn from shopping centers

Published Sep 7, 2016 10 min

Engineering principles: make it reversible

Published Sep 6, 2016 5 min

The golden mean of design and engineering

Published Sep 1, 2016 35 min

Trello’s Michael Pryor on building a mass-market product

Published Aug 31, 2016 4 min

What is a product manager and what do they do?

Published Aug 30, 2016 4 min

In praise of editing

Published Aug 29, 2016 5 min

Closing the gap between data and product development

Published Aug 25, 2016 30 min

Val Head on interface animation

Published Aug 24, 2016 2 min

When big meetings are better