The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 4 min read
Deadlines can feel stressful, constraining and often arbitrary, but when building product, delivery dates help engineering teams stay focused, aligned and driven. That’s because, in the fight against distraction, deadlines are the most effective weapon.
Sales 6 min read
Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but…
Customer Engagement 43 min listen
Many teams think product growth will come once they find product market fit. But product market fit wouldn’t protect you from encroaching competition or guarantee a flood of new customers.
Sales 1 min read
Modern buyers have hundreds, if not thousands, of choices. That’s why we’ve curated advice from industry leaders who’ve scaled sales to breakout growth and beyond. Get your copy of The Sales Handbook now.
Customer Engagement 4 min read
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great…
Engineering 6 min read
Large engineering organizations face a common problem – different teams working on different parts of a product can end up…
Customer Engagement 38 min listen
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe.
Product & Design 5 min read
For many Intercom staff, the “Intercomic” has become a coveted part of their job here, a very personal marker of progress and belonging. The cartoon portraits are a core part of the Intercom culture – here’s their origin story.
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
