The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 2, 2019 32 min

How to kickstart billion dollar companies

Published May 1, 2019 13 min

Building Product Tours: The design process behind our onboarding tool

Building Product Tours with Intercom

Published Apr 30, 2019 2 min

Introducing Custom Bots for mobile

Published Apr 29, 2019 24 min

Introducing Intercom on Product, our brand new podcast series

Published Apr 25, 2019 20 min

The ugly side of growth – how to scale your sales team sustainably

Scale Build Your Sales Team - Hero image of Tara Bryant, SVP Sales of PipeDream on the Scale Podcast by Insider Intercom

Published Apr 24, 2019 12 min

How to prepare for software engineering interview questions

Published Apr 23, 2019 12 min

User onboarding strategies that work – and mistakes to avoid

User Onboarding

Published Apr 22, 2019 33 min

Guru’s Rick Nucci on using automation to scale your customer experience

Inside Intercom podcast with Rick Nucci, Guru

Published Apr 18, 2019 20 min

Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Published Apr 17, 2019 9 min

Announcing Product Tours: A new way to create powerful, personalized user onboarding