The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 21, 2019 20 min

How Atlassian built a $20 billion company with a unique sales model

Published Mar 20, 2019 2 min

How to scale live chat (without spending a fortune or driving your team crazy)

Published Mar 15, 2019 5 min

How to maintain high quality conversations with your customers at scale

How to maintain high quality conversations with your customers at scale

Published Mar 14, 2019 20 min

The art of being truly customer centric: 6 lessons from SurveyMonkey’s CMO

Published Mar 13, 2019 5 min

Expand your addressable market to drive your next wave of growth

Published Mar 12, 2019 9 min

5 lessons learned starting a new team within our sales organization

Starting a new sales team

Published Mar 11, 2019 19 min

Alignment on great product teams

Published Mar 7, 2019 29 min

From conversion to retention: industry experts on improving your onboarding

Published Mar 6, 2019 3 min

Activating customers depends on unlocking the right steps

Activating customers depends on unlocking the right steps

Published Mar 5, 2019 2 min

How sales development is being transformed by automation

Why chatbots are changing the SDR role for the better